United Commercial Cleaners is unlike any other commercial cleaning and facilities services company because we are passionate about exceeding the expectations of our clients. We continually strive to move the boundaries, find better ways of doing things and look for improvement in how to exceed our customers expectations. Our management has never lost sight of the fact that our frontline staff are what truly makes a service company great that’s why our customers see management onsite training and working with our staff more than at the office. We believe our customer service vision is best communicated when we are in the trenches with the troops.
United Commercial Cleaners strives to deliver the highest standards to each customer, to ensure we stay on track we have developed our own company governance framework that keeps all our team on track with delivering the right results for our valued customers.
1. Mobile Time and Attendance management solution to improve the quality and operational efficiency
United Commercial Cleaning has been working with Pancomp on a new and efficient wireless work management system which can monitor the cleaning process on site and it’s measured in real time.
The tracking device records tasks in real time, allowing management the opportunity to plan a more efficient cleaning roster, more efficient cleaning means savings to our customer.
The system allows us to get up to date information about work in progress and increases your productivity knowledge on daily cleaning task. Delivering a more efficient cleaning service increases our reputation as a true reliable service provider and partner.
Traditional reporting systems rely on manual input which gets discussed weeks after the actual service has been provided. Pancomp monitors results as they happen in real time! How long does it take to clean the office area? Pancomp tells you exactly how long.
2. Clean recruits is an On-line training system for professional cleaners and it’s owned by United Commercial Cleaners…
United Commercial Cleaners has developed an on-line training program that is currently being used by our team and was designed for cleaners to complete their training at home on their PC; the program is user friendly and is designed not to move forward until the user gives the right answer for the segment they are in.
1. United Commercial Cleaners - Environmental Policy
Our Company regards environmental management as a fundamental aspect of a sound business foundation. The management of United Commercial Cleaners are committed to focusing on environmental protection and how our products or services may affect the environment locally. We identify objectives and targets we have established to protect our natural capital and prevent any potential impacts or pollution our products or services may have on the environment.
It is our policy to:
Ensure that our team have the knowledge and other resources needed to meet our obligations and fulfil our commitment to environmental care;
Ensure that our Company uses operating procedures necessary to identify, monitor and control the impact of our operations, the effective use of energy and the use of natural resources. We are committed to identifying ways of reducing the direct environmental impact of our operations and waste to prevent pollution;
Ensure our operations, products and services comply with the Australian Environmental Protection and Biodiversity Conservation Act, in addition to meeting the requirements set down in ISO 14001, industry best practice codes and other standards relevant to our business;
Ensure the suppliers, stockists and subcontractors we deal with are informed of our Environmental Policy and are managed to ensure their compliance with this policy;
Communicate openly and constructively with relevant authorities and the general community to meet the needs and demands of growth that may result from our business products or services.
United Commercial Cleaners has set objectives and targets in our Environmental Management System for the Reduction in Water Usage, Energy Usage, Chemical Usage and Waste Minimisation.
We will monitor and evaluate our Company’s performance in relation to the objectives and targets we have set to identify areas for improvement. We will implement any changes identified to continually improve our performance, the conservation of our resources and the prevention of pollution.
We thank our employees, our suppliers and our subcontractors for their cooperation in this endeavour.
2. 100% Natural Cleaning Products
United Commercial Cleaners is committed to ensuring the sustainability of the world in which we live and work. That’s why we use only 100% natural cleaning products. We have partnered with the Natural Cleaner Company to supply us with ALL NATURAL cleaning products. Below is an introduction to “ The Natural Cleaner Company”.
Work Health and Safety Systems
United Commercial Cleaners Pty Ltd.’s mission is to ensure the safety and health of our workers by setting and enforcing standards, providing training, supervision, and education, establishing partnerships, and encouraging continual improvement in work health and safety.
To meet these objectives United Commercial Cleaners has comprehensive systems and documentation in place. These systems and documentation include Site Safety Documentation and Training Package. The systems and documentation detail how United Commercial Cleaners intends to discharge their obligations in order to create a safe and healthy workplace. We intend to provide the necessary environment, equipment and systems in order to further promote a healthy and safe
Work Health and Safety Policy
We aim to lead the way in work health and safety (WHS) within our industry. Members of our Organization apply quality and safety standards that have been established to protect our clients, our contractors, our employees and members of the public. The philosophy of our Organization is to ensure that our work is undertaken safely, with a high level of integrity and quality.
The WHS Safety Plan has the objective of eliminating work-related injury and illness by:
- Providing adequate resources to ensure that proper provision can be made for health and safety;
- Conforming to legislative requirements, being either the Act, Regulations or Codes of Practice;
- Assessing and eliminating risks to health and safety, so far as is reasonablyPracticable and if it is not reasonably practicable to eliminate risks to health and safety, to minimize those risks so far as is reasonably practicable;
- Providing and maintaining a work environment without risks to health and safety;
- Providing and maintaining safe plant and structures;
- Providing and maintaining safe systems of work;
- Ensuring the safe use, handling and storage of plant, structures and substances;
- Providing adequate facilities for the welfare at work of workers in carrying out work on behalf of United Commercial Cleaners, including ensuring access to those facilities;
- Providing any information, training, instruction or supervision that is necessary to protect all persons from risks to their health and safety arising from work carried out on behalf of United Commercial Cleaners;
- Ensure that the health of workers and the conditions at the workplace are Monitored for the purpose of preventing illness or injury of workers arising from the conduct of the business.
- Auditing the program and conducting periodic reviews to ensure that aspects of the safety system are functioning correctly;
- Establishing measurable objectives and targets to chart our progress;
We request the personal cooperation and commitment of people working within our Organization, whether they are staff, contractors or clients, to help us achieve our "Zero Harm"
Ensure you abide by our safety rules and report unsafe conditions. Also be involved and committed to a continuing program that will ensure a safe, healthy and hygienic environment for everyone.
MANAGING DIRECTORS COMMITMENT – CUSTOMER FOCUS
My commitment to the Team at United Commercial Cleaners is to deliver strong leadership, new innovations, and continuous team development programs to lift our skill levels in the cleaning services we provide that exceeds our customers’ expectations. I will commit to this quality management system with focus and determination to ensure United Commercial Cleaners is at the forefront of Customer Focus in the industries we work in.
This Quality Management System has been prepared specifically for United Commercial Cleaners in compliance with ISO 9001 to underpin our management practices so we can deliver quality workmanship and best work practices and standards to exceed our customers’ expectations every day.
This Quality Management System will guide our business on all the key elements that will ensure United Commercial Cleaners continues to improve on being leaders in innovative work practises and continued development of a highly trained and committed team.
Customer Satisfaction is what United Commercial Cleaners team focus on and strives for every day to ensure we deliver on our promise to be the best service provider in our customers’ business through sustainable measurable results. (Raymond Bowring MD).
Quality Assurance Circles of Influence